Deskripsi pekerjaan
WE ARE HIRING: CUSTOMER OPERATIONS ASSOCIATE (E-COMMERCE) Minimum Diploma (D3) or Bachelor's Degree (S1) in Business Administration, Management, Communication, Marketing, or related fields Minimum 1–2 years of experience as a Customer Service, Customer Operations, E-Commerce Administrator, or similar role, preferably in the fashion retail or e-commerce industry Excellent verbal and written communication skills with strong customer service orientation Familiar with marketplace seller platforms, e-commerce operations, and customer communication channels Strong attention to detail with excellent problem-solving and multitasking abilities Proficient in Microsoft Office and familiar with ERP or Customer Relationship Management (CRM) systems is an advantage Able to work collaboratively in a fast-paced and customer-focused environment Respond to customer inquiries through marketplace platforms, social media, WhatsApp, email, and other communication channels in a professional and timely manner Handle customer concerns related to orders, deliveries, product information, returns, exchanges, and after-sales services Monitor and follow up customer orders to ensure timely fulfillment and a positive customer experience Coordinate with Fulfillment Center, Logistics, and other internal teams to resolve operational issues efficiently Maintain accurate customer records and transaction data within the company's systems Monitor customer feedback, ratings, and reviews while identifying opportunities to improve customer satisfaction Escalate complex customer issues to the appropriate departments and ensure timely resolution
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi