CUSTOMER SERVICE COORDINATOR

WE ARE LOOKING FOR Customer Service Coordinator, Bufab Group Stationed in Batam

About the Position Customer Service Coordinator of Bufab Group will report directly to the Country Manager and Supply Chain Manager of Bufab SEA. 1. This position ensures timely fulfilment of sales orders by coordinating with various departments.

2. A key role is to assist the Country Manager and Supply Chain Manager in achieving the department KPI through meeting customer delivery timeline, analysing forecast and monitoring customer sales orders. Responsibilities 1. Review and Process Customer Sales Orders on time or within 48 hours.

2. Monitor order status for timely delivery. 3. Analyse customers’ forecasts and ensure reasonable stock is maintained. 4. Prepare Picklist for store to pack the parts to be delivered.

5. Reschedule delivery based on customer’s requirements. 6. Prepare and maintain Job orders to meet customer’s delivery. 7. Prepare DOs and Invoices for the orders to be delivered.