Deskripsi pekerjaan
We are seeking experienced customer support agents to act as front-line brand representatives. This role involves handling phone, email, and live chat interactions to deliver high-quality, timely, and professional support across multiple languages and regions. The ideal candidate will be a key part of a global, collaborative environment, ensuring consistent brand representation and customer satisfaction. Responsibilities include managing customer inquiries through a helpdesk platform, maintaining high accuracy while multitasking, and meeting daily productivity targets. You will also perform basic technical troubleshooting, resolve issues independently, and escalate complex cases when necessary, all while adapting to seasonal fluctuations in contact volume.
Tanggung jawab: Handle customer inquiries and support requests efficiently through the designated helpdesk platform in line with defined SLAs.; Maintain a high level of accuracy and attention to detail while managing multiple conversations simultaneously.; Meet daily productivity targets and service quality standards.; Assist with basic technical troubleshooting when required.; Resolve customer issues independently where possible and escalate complex cases appropriately.; Adapt quickly to seasonal fluctuations in contact volume.; Maintain professionalism and consistency when representing the brand..
Kualifikasi: Professional proficiency in Japanese (minimum JLPT N2 / CEFR B2); Strong written and verbal communication skills in English; Prior experience in a multichannel customer support role (phone, email, chat) is highly preferred; Strong active listening and empathy; Ability to explain processes and solutions clearly and confidently; Culturally aware and comfortable supporting customers across different regions; Calm, professional, and solution-oriented under pressure; Experience using CRM and ticketing systems would be a huge advantage; Strong computer literacy and ability to learn new tools quickly; Accurate documentation and attention to detail; System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop); RAM: Minimum 8GB; Processor: Intel Core i5 or higher; Internet: 40–50 Mbps (download), 30 Mbps (upload); Equipment: Wired headset; Environment: Quiet, distraction-free workspace.
Benefit: 100% remote work; Collaborative and supportive global environment; Exposure to international clients; Opportunities for growth and development.
Tanggung jawab
- Handle customer inquiries and support requests efficiently through the designated helpdesk platform in line with defined SLAs.
- Maintain a high level of accuracy and attention to detail while managing multiple conversations simultaneously.
- Meet daily productivity targets and service quality standards.
- Assist with basic technical troubleshooting when required.
- Resolve customer issues independently where possible and escalate complex cases appropriately.
- Adapt quickly to seasonal fluctuations in contact volume.
- Maintain professionalism and consistency when representing the brand.
Kualifikasi
- Professional proficiency in Japanese (minimum JLPT N2 / CEFR B2)
- Strong written and verbal communication skills in English
- Prior experience in a multichannel customer support role (phone, email, chat) is highly preferred
- Strong active listening and empathy
- Ability to explain processes and solutions clearly and confidently
- Culturally aware and comfortable supporting customers across different regions
- Calm, professional, and solution-oriented under pressure
- Experience using CRM and ticketing systems would be a huge advantage
- Strong computer literacy and ability to learn new tools quickly
- Accurate documentation and attention to detail
- System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
- RAM: Minimum 8GB
- Processor: Intel Core i5 or higher
- Internet: 40–50 Mbps (download), 30 Mbps (upload)
- Equipment: Wired headset
- Environment: Quiet, distraction-free workspace
Benefit
- 100% remote work
- Collaborative and supportive global environment
- Exposure to international clients
- Opportunities for growth and development
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
Cara melamar
Successful candidates will be contacted only through email ending with @influx.