Deskripsi pekerjaan
Handle customer inquiries and complaints via phone, email, live chat, and WhatsApp
Tanggung jawab: Respond to customer inquiries and complaints in a friendly and professional manner via email, WhatsApp, web chat, and phone calls; Record and document all customer interactions in the CRM or ticketing system; Escalate and coordinate with relevant teams for issues that cannot be resolved directly; Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling).
Kualifikasi: Bachelor's Degree - All Majors; 1 year of experience in customer service or a similar role; Skilled in soft selling techniques; Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media; Experienced with Customer Service applications such as; Qontak, Zendesk and others.
Tanggung jawab
- Respond to customer inquiries and complaints in a friendly and professional manner via email, WhatsApp, web chat, and phone calls
- Record and document all customer interactions in the CRM or ticketing system
- Escalate and coordinate with relevant teams for issues that cannot be resolved directly
- Conduct outbound chats or calls for specific programs, such as order confirmations, customer satisfaction surveys, or promotional offers (up selling)
Kualifikasi
- Bachelor's Degree - All Majors
- 1 year of experience in customer service or a similar role
- Skilled in soft selling techniques
- Familiar with communication platforms such as email, live chat, WhatsApp Web, and social media
- Experienced with Customer Service applications such as; Qontak, Zendesk and others
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi