Deskripsi pekerjaan
JINISO is looking for a Customer Operations & Analyst Lead to lead and direct the Customer Service team. The role focuses on developing the overall customer service system through the utilization of data, automation, and customer service software. The successful candidate will be responsible for optimizing service workflows, analyzing customer interaction data to drive improvements, and implementing technological solutions to enhance the efficiency and quality of customer support operations.
Tanggung jawab: Lead and direct the Customer Service team; Develop overall customer service systems; Utilize data, automation, and customer service software to improve operations.
Tanggung jawab
- Lead and direct the Customer Service team
- Develop overall customer service systems
- Utilize data, automation, and customer service software to improve operations
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Negosiasi