Deskripsi pekerjaan
Give welcoming remarks to guests and ask for feedback Remind guest program Handle guest complaints Build and Maintain Good Relationships with Customer
Tanggung jawab: Give welcoming remarks to guests and ask for feedback; Remind guest program; Handle guest complaints; Build and Maintain Good Relationships with Customers; Monitor and Resolve Service Issues; Record and Track Customer Interactions; Ensure that there are changes to the guest program and inform the Voucher Division; Check if there is a free transfer from the hotel to the airport; Manage Guest Feedback and Satisfaction Surveys; Coordinate with other divisions.
Kualifikasi: High school diploma or equivalent in a related field; Proficient in english both verbal and written; Experience in customer service or a similar role; Strong communication skills, including active listening and clear articulation; Ability to solve problems, alleviate conflicts, and escalate tactfully; Ability to multitask, manage time, and prioritize; Ability to work individually and as a team member; Strong interpersonal skills; Ability to stay calm when customers are stressed or upset; Familiarity with the company's products and services; A positive and professional work attitude; Attention to detail.
Tanggung jawab
- Give welcoming remarks to guests and ask for feedback
- Remind guest program
- Handle guest complaints
- Build and Maintain Good Relationships with Customers
- Monitor and Resolve Service Issues
- Record and Track Customer Interactions
- Ensure that there are changes to the guest program and inform the Voucher Division
- Check if there is a free transfer from the hotel to the airport
- Manage Guest Feedback and Satisfaction Surveys
- Coordinate with other divisions
Kualifikasi
- High school diploma or equivalent in a related field
- Proficient in english both verbal and written
- Experience in customer service or a similar role
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
- Strong interpersonal skills
- Ability to stay calm when customers are stressed or upset
- Familiarity with the company's products and services
- A positive and professional work attitude
- Attention to detail
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 2.500.000 – Rp 3.000.000 per month