Deskripsi pekerjaan
Call Center Restaurant bertanggung jawab untuk menangani pertanyaan, pesanan, dan keluhan pelanggan melalui telepon, WhatsApp, dan saluran komunikasi lainnya. Peran ini sangat krusial dalam memastikan pengalaman pelanggan yang positif dan mendorong pesanan berulang. Staf Call Center harus memiliki pengetahuan produk yang baik mengenai menu, bahan, harga, dan promosi untuk memberikan rekomendasi yang tepat kepada pelanggan. Selain itu, peran ini melibatkan koordinasi dengan outlet dan tim pengiriman untuk memastikan pemenuhan pesanan yang akurat dan efisien, serta melakukan upselling dan cross-selling untuk meningkatkan nilai pesanan.
Tanggung jawab: Handle customer inquiries, orders, and complaints through phone, WhatsApp, and other channels; Handle reservation and home delivery orders accurately and efficiently; Provide information about menu, ingredients, prices, promotions, and availability; Maintain good product knowledge and recommend suitable menu items; Perform upselling and cross-selling; Coordinate with outlets and delivery teams to ensure smooth order fulfillment; Ensure a positive customer experience.
Kualifikasi: Minimum 1 year of experience in Call Center, Customer Service, Order Taking, or similar roles, preferably in F&B/Hospitality; Good English communication skills, both verbal and written; Good knowledge of restaurant products/menu or willing to learn quickly; Experienced in handling customers and complaints professionally; Good communication, problem-solving, and interpersonal skills; Customer-oriented, responsive, and detail-oriented.
Tanggung jawab
- Handle customer inquiries, orders, and complaints through phone, WhatsApp, and other channels
- Handle reservation and home delivery orders accurately and efficiently
- Provide information about menu, ingredients, prices, promotions, and availability
- Maintain good product knowledge and recommend suitable menu items
- Perform upselling and cross-selling
- Coordinate with outlets and delivery teams to ensure smooth order fulfillment
- Ensure a positive customer experience
Kualifikasi
- Minimum 1 year of experience in Call Center, Customer Service, Order Taking, or similar roles, preferably in F&B/Hospitality
- Good English communication skills, both verbal and written
- Good knowledge of restaurant products/menu or willing to learn quickly
- Experienced in handling customers and complaints professionally
- Good communication, problem-solving, and interpersonal skills
- Customer-oriented, responsive, and detail-oriented
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 4.000.000 – Rp 6.000.000 per month