Barista Trainer

Responsibilities Training Program Delivery (Wholesale & Public) Plan, schedule, and conduct engaging and informative training sessions for wholesale partners. Organize, promote, and deliver high-quality public coffee classes. Assess training effectiveness and gather feedback for continuous improvement. Coordinate training logistics, including venue setup, materials preparation, and participant communication, liaising with the Training Assistant. Plan, schedule, and conduct engaging and informative training sessions for wholesale partners.

Customer Account Management Serve as a primary point of contact for assigned existing customer accounts. Build and maintain strong, positive relationships with customers, understanding their needs and business objectives. Proactively manage customer accounts to ensure satisfaction, retention, and loyalty. Address customer inquiries, troubleshoot issues, and provide solutions in a timely and effective manner, liaising with the Head of Sales for complex account issues. Serve as a primary point of contact for assigned existing customer accounts.

Coffee & Barista Assessment Conduct regular coffee quality and barista skills assessments for existing customers to ensure brand standards are met and identify further training needs. Conduct regular coffee quality and barista skills assessments for existing customers to ensure brand standards are met and identify further training needs. Upselling and Business Development Identify opportunities to upsell additional products or services to existing customers based on their needs. Develop and present tailored proposals and solutions to customers. Utilize effective selling techniques and negotiation skills to close deals and achieve sales targets. Collaborate with the sales team on strategies to grow existing accounts.