Deskripsi pekerjaan
Posisi ini berfokus pada pengelolaan operasional back-office dan dukungan pelanggan dalam lingkungan kerja internasional. Peran ini sangat penting untuk memastikan kepuasan pelanggan melalui komunikasi yang profesional dan efisien. Tanggung jawab utama mencakup penanganan pertanyaan pelanggan, koordinasi proses onboarding, serta pengelolaan administrasi back-office. Anda akan bekerja dalam lingkungan multikultural, sehingga memerlukan kemampuan komunikasi bahasa Inggris yang baik, keterampilan organisasi yang kuat, serta kemahiran dalam menggunakan sistem manajemen pelanggan (CRM) atau platform manajemen alur kerja untuk memantau progres tugas dan memastikan kualitas layanan tetap terjaga.
Tanggung jawab: Customer Support: Handle customer inquiries, provide assistance, respond to requests, and ensure timely follow-up to deliver a positive customer experience; Phone Communication: Manage incoming and outgoing phone calls professionally, communicate relevant information clearly, and follow up on outstanding customer matters; TN Management Processes: Coordinate and manage TN-related processes, maintain accurate records, monitor progress, and ensure that required procedures and documentation are completed on time; Customer Onboarding: Guide new customers through the onboarding process, coordinate required information and documentation, explain relevant procedures, and ensure a smooth transition into the service; Back Office Operations: Handle administrative and operational tasks related to customer management, including data entry, document management, record maintenance, and process tracking; Internal Coordination: Work closely with relevant teams to resolve customer issues, coordinate operational activities, and ensure consistent information flow; Process Monitoring: Track ongoing cases and pending tasks, identify potential delays, and ensure that necessary follow-ups are completed; Documentation and Reporting: Maintain organized records of customer interactions, onboarding activities, TN management processes, and other relevant operational activities; Service Quality: Follow company procedures and service standards while maintaining professionalism, accuracy, and confidentiality in handling customer information; Continuous Improvement: Identify opportunities to improve back-office workflows, customer support processes, and overall operational efficiency.
Kualifikasi: Experience supporting international customers or working in a multicultural environment; Familiarity with customer management systems, CRM tools, or workflow management platforms; Experience coordinating customer onboarding and managing operational processes; Previous experience in a technology, service, or international business environment; Previous experience in customer service, back-office operations, customer support, administration, or a similar role is preferred; Good verbal and written communication skills, with the ability to communicate professionally over the phone and through written channels; Good command of English, both written and spoken, to communicate effectively in an international working environment; Strong organizational skills and the ability to manage multiple tasks, follow-ups.
Tanggung jawab
- Customer Support: Handle customer inquiries, provide assistance, respond to requests, and ensure timely follow-up to deliver a positive customer experience
- Phone Communication: Manage incoming and outgoing phone calls professionally, communicate relevant information clearly, and follow up on outstanding customer matters
- TN Management Processes: Coordinate and manage TN-related processes, maintain accurate records, monitor progress, and ensure that required procedures and documentation are completed on time
- Customer Onboarding: Guide new customers through the onboarding process, coordinate required information and documentation, explain relevant procedures, and ensure a smooth transition into the service
- Back Office Operations: Handle administrative and operational tasks related to customer management, including data entry, document management, record maintenance, and process tracking
- Internal Coordination: Work closely with relevant teams to resolve customer issues, coordinate operational activities, and ensure consistent information flow
- Process Monitoring: Track ongoing cases and pending tasks, identify potential delays, and ensure that necessary follow-ups are completed
- Documentation and Reporting: Maintain organized records of customer interactions, onboarding activities, TN management processes, and other relevant operational activities
- Service Quality: Follow company procedures and service standards while maintaining professionalism, accuracy, and confidentiality in handling customer information
- Continuous Improvement: Identify opportunities to improve back-office workflows, customer support processes, and overall operational efficiency
Kualifikasi
- Experience supporting international customers or working in a multicultural environment
- Familiarity with customer management systems, CRM tools, or workflow management platforms
- Experience coordinating customer onboarding and managing operational processes
- Previous experience in a technology, service, or international business environment
- Previous experience in customer service, back-office operations, customer support, administration, or a similar role is preferred
- Good verbal and written communication skills, with the ability to communicate professionally over the phone and through written channels
- Good command of English, both written and spoken, to communicate effectively in an international working environment
- Strong organizational skills and the ability to manage multiple tasks, follow-ups
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 5.000.000 – Rp 7.000.000 per month
- Batas lamaran
- 20 November 2026