Deskripsi pekerjaan
Carlcare Service Center mencari Area Service Manager yang berbasis di Jakarta dengan pengalaman minimal 5 tahun di bidang manajemen operasional, khususnya pada lingkungan pusat layanan (service center) atau layanan pelanggan. Peran ini menuntut Anda untuk memimpin dan mengelola tim profesional layanan, merumuskan strategi peningkatan kualitas dan efisiensi layanan, menyelesaikan kendala pelanggan secara efektif, mengelola anggaran departemen, serta menganalisis metrik operasional untuk mendorong inovasi dan pengambilan keputusan berbasis data.
Tanggung jawab: Lead and manage a team of service professionals, providing guidance and support as needed; Develop and implement strategies to enhance service quality and efficiency; Resolve customer issues and complaints promptly and effectively; Collaborate with other departments to ensure seamless service delivery; Analyze service performance data to identify areas for improvement; Develop and maintain strong customer relationships through regular communication and follow-up; Prepare reports and presentations to track and communicate service performance; Monitor and manage the budget for the service department in your area; Stay current on industry trends and best practices to drive innovation and excellence.
Kualifikasi: Bachelor’s degree in Business Administration, Operations Management, or a related field; Proficient in English; Minimum of 5 years of experience in operations management, preferably in a service center or customer service environment; Have experience in smartphone/accessories industry; Proven leadership and team management skills; Strong understanding of operational metrics and performance management; Excellent communication and interpersonal skills; Strong problem-solving and decision-making abilities; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM or service management software; Ability to manage multiple priorities and meet deadlines in a fast-paced environment; Strong analytical skills with the ability to interpret data and make data-driven decisions.
Tanggung jawab
- Lead and manage a team of service professionals, providing guidance and support as needed
- Develop and implement strategies to enhance service quality and efficiency
- Resolve customer issues and complaints promptly and effectively
- Collaborate with other departments to ensure seamless service delivery
- Analyze service performance data to identify areas for improvement
- Develop and maintain strong customer relationships through regular communication and follow-up
- Prepare reports and presentations to track and communicate service performance
- Monitor and manage the budget for the service department in your area
- Stay current on industry trends and best practices to drive innovation and excellence
Kualifikasi
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- Proficient in English
- Minimum of 5 years of experience in operations management, preferably in a service center or customer service environment
- Have experience in smartphone/accessories industry
- Proven leadership and team management skills
- Strong understanding of operational metrics and performance management
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM or service management software
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong analytical skills with the ability to interpret data and make data-driven decisions
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi