Deskripsi pekerjaan
Posisi Air Freight Operations Supervisor bertanggung jawab penuh dalam mengawasi dan mengelola seluruh rangkaian operasional pengiriman kargo udara secara efisien. Peran ini menuntut pemahaman mendalam tentang prosedur ekspor, kepabeanan, serta koordinasi lintas pemangku kepentingan di industri logistik. Tugas utama mencakup perencanaan pra-pengiriman, verifikasi dokumen lintas batas sesuai regulasi Kawasan Perdagangan Bebas (Free Trade Zone), pengawasan penanganan darat, serta penyelesaian kendala operasional secara cepat dan tepat untuk memastikan pengiriman berjalan lancar tanpa hambatan.
Tanggung jawab: 1.Pre-Shipment Planning & Booking: Communicate proactively with local Batam logistics agents, freight forwarders, and end customers to gather shipment details (dimensions, weight, cargo type, priority, and ready date/time); 2.Documentation & Compliance Coordination: Review and verify cross-border documentation (e.g., Commercial Invoices, Packing Lists, MAWB/HAWBs, Manifests, and Customs Declarations like FTZ/PBKB forms specific to Batam's Free Trade Zone status); 3.Stakeholder & Relationship Management: Serve as the point of contact for customer inquiries regarding shipment status, booking confirmations, and special handling instructions; 4.Issue Resolution & Communication: Rapidly address and resolve operational bottlenecks, such as customs clearance delays, port congestion, or documentation errors. Provide real-time updates and proactive delay notifications to customers, offering pr; 5.Ground Handling Oversight & Audit: Supervise ground handling agents (GHAs) and warehouse operators during export cargo acceptance, staging, and preparation. Audit document handling workflows to verify that export permits, shipping notes, dangerous; 6.Cargo Build-Up & Loading Supervision: Oversee physical cargo build-up operations, ensuring correct palletization, container loading, or Unit Load Device (ULD) staging according to weight/balance, contour, and safety regulations. Ensure high-value,; 7.Discrepancy Reporting & Damage Control: Oversee discrepancies such as cargo damage, weight/volume mismatches, short-shipments, or missing documentation. Ensure immediate issuance of discrepancy reports (e.g., Cargo Damage Reports / Irregularity Rep.
Kualifikasi: 1.Diploma/Degree in Supply Chain Management, Logistics, or a related discipline; 2.Minimum 3-4 years of experience in freight forwarding, air export shipping, or ground handling oversight; 3.Practical knowledge customs documentation and regional export clearance workflows; 4.Proficiency in MS Office and standard Freight Management Systems (e.g., CargoWise); 5.Good command of English, Mandarin and Bahasa Indonesia to communicate with agents/customers.
Tanggung jawab
- 1.Pre-Shipment Planning & Booking: Communicate proactively with local Batam logistics agents, freight forwarders, and end customers to gather shipment details (dimensions, weight, cargo type, priority, and ready date/time)
- 2.Documentation & Compliance Coordination: Review and verify cross-border documentation (e.g., Commercial Invoices, Packing Lists, MAWB/HAWBs, Manifests, and Customs Declarations like FTZ/PBKB forms specific to Batam's Free Trade Zone status)
- 3.Stakeholder & Relationship Management: Serve as the point of contact for customer inquiries regarding shipment status, booking confirmations, and special handling instructions
- 4.Issue Resolution & Communication: Rapidly address and resolve operational bottlenecks, such as customs clearance delays, port congestion, or documentation errors. Provide real-time updates and proactive delay notifications to customers, offering pr
- 5.Ground Handling Oversight & Audit: Supervise ground handling agents (GHAs) and warehouse operators during export cargo acceptance, staging, and preparation. Audit document handling workflows to verify that export permits, shipping notes, dangerous
- 6.Cargo Build-Up & Loading Supervision: Oversee physical cargo build-up operations, ensuring correct palletization, container loading, or Unit Load Device (ULD) staging according to weight/balance, contour, and safety regulations. Ensure high-value,
- 7.Discrepancy Reporting & Damage Control: Oversee discrepancies such as cargo damage, weight/volume mismatches, short-shipments, or missing documentation. Ensure immediate issuance of discrepancy reports (e.g., Cargo Damage Reports / Irregularity Rep
Kualifikasi
- 1.Diploma/Degree in Supply Chain Management, Logistics, or a related discipline
- 2.Minimum 3-4 years of experience in freight forwarding, air export shipping, or ground handling oversight
- 3.Practical knowledge customs documentation and regional export clearance workflows
- 4.Proficiency in MS Office and standard Freight Management Systems (e.g., CargoWise)
- 5.Good command of English, Mandarin and Bahasa Indonesia to communicate with agents/customers
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- D3
- Gaji
- Rp 15,000,000 – Rp 20,000,000 per month
- Batas lamaran
- 01 Desember 2026