Admin Customer Service

Deskripsi Pekerjaan

Tanggung Jawab

• Respond to customer inquiries through phone, email, messaging applications and social media in a timely and professional manner
• Provide accurate information regarding products, services, pricing, promotions and company policies
• Handle customer complaints, feedback and requests, ensuring prompt resolution or escalation when necessary
• Maintain positive customer relationships by delivering courteous and solution-oriented service
• Follow up with customers to ensure satisfaction and resolve outstanding issues
• Process customer orders, reservations, bookings and service requests accurately
• Maintain and update customer records, databases and transaction history
• Monitor order status, delivery schedules or service completion and provide updates to customers
• Assist in implementing customer service procedures and operational improvements
• Ensure accuracy in all customer communications and documentation