Accounts Receivable Specialist

Deskripsi Pekerjaan

Tanggung Jawab

• · Work through the AR report line by line: follow up outstanding invoices, ensure open credit notes are closed, and arrange refunds on open CNs
• · Resolve payment disputes, short-payments and short-shipments, liaising with the relevant teams to close them out
• · Build payment plans for slow-paying accounts and actively monitor that they are being met
• · Act as the direct daily point of contact for all accounts on AR and shipping issues, looping in the shipping team as needed
• Inbox & account communication
• · Monitor the 'AR' and 'accounts' inboxes (approx. 80+ emails per day) and respond promptly and professionally
• Agents & overdue escalation
• · Liaise with agents to secure assistance when accounts are non-responsive
• · Maintain the AR aging tracker and proactively follow up on customer accounts that are more than 30 days overdue
• Deposits & forward orders
• · Work with the sales team at end of season to push accounts for deposits and leverage forward orders
• · Make commercial calls on whether to cancel or keep orders
• · Other ad-hoc reconciliation
• Shipping, stock & risk reduction
• · Release all paid AUD and USD invoices to the relevant warehouses to pick and prepare orders
• · Coordinate with Shipping to move stock, and escalate to / work with our 3PL’s to resolve issues when needed
• · Liaise with sales on late, unpaid or cancelled orders, and coordinate with the DTC/web lead (where relevant)
• · Work to reduce risk and move stock as quickly as possible, keeping back-end data correct across JOOR, Glass and Xero
• Seasonal reporting & data integrity
• · Produce seasonal reporting for sales: a full review / deep dive of all placed orders, flagging potential red- flag accounts
• · Regularly work in JOOR cross-checking issues (missing styles, order-value variances) and send POs to stores
• Requirements
• · Diploma or degree in Accounting, Finance or a related field
• · Should have at least 3 years' experience in accounts receivable, collections or a comparable finance role
• · Professional written and verbal English. Able to correspond confidently and daily with international customers, agents and retailer portals
• · Strong commercial judgement — comfortable building payment plans, escalating, and making cancel/keep calls
• · Highly organised and resilient, able to manage a high-volume ledger and inbox and prioritise under pressure
• · Confident across multiple currencies (EUR, USD, GBP, AUD) with strong attention to detail
• · Confident with Excel and hands-on experience with Xero; quick to pick up new systems (e.g. Glass, JOOR)