Ticketing and Reservation Staff

Deskripsi Pekerjaan

Kualifikasi

• Diploma or Bachelor’s degree in Hospitality, Tourism, Business Administration, or related field
• Minimum 2 years of experience in front-of-house operations, ticketing, customer service, or reservations
• Experience handling customer inquiries across in-person and messaging platforms
• Familiarity with basic ticketing or booking systems is preferred
• Strong communication skills and ability to interact professionally with a diverse range of visitors
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Comfortable handling cash transactions and preparing basic daily reports
• Ability to assess situations and direct inquiries or issues appropriately (triage)
• Good organizational skills and reliability in following procedures
• Intermediate English proficiency (written and verbal)
• Starting Date: September 2026
• Please submit your CV and a short cover letter outlining your relevant experience and interest in this role. Only shortlisted candidates will be contacted

Tanggung Jawab

• Managing ticket sales for exhibitions, programs, and events, both on-site and through reservation systems
• Handling reservations and bookings for public programs, workshops, group visits, and other activities
• Operating the front desk and welcoming visitors upon arrival
• Responding to WhatsApp inquiries related to visiting information, ticketing, program schedules, and availability
• Managing visitor check-in and admission flow to ensure smooth entry and accurate attendance tracking
• Providing basic wayfinding and coordinating with gallery staff to guide visitor movement when needed
• Handling first-line visitor inquiries and complaints, and triaging issues to relevant teams or escalating when appropriate
• Processing refunds in accordance with established procedures
• Preparing daily ticketing reports and closing cash transactions accurately