Deskripsi pekerjaan
Lead and coach telesales teams to drive auto finance sales performance, improve funnel conversion, and achieve business targets.
Tanggung jawab: Lead a team of telesales agents, overseeing daily staffing, attendance, sales targets, and overall team performance; Track key funnel KPIs, including connect, intent, submission, approval, and disbursement rates, while identifying performance gaps and driving continuous improvement; Conduct daily huddles, call reviews, QA, coaching, and performance improvement plans to maximize conversion; Handle customer complaints and exception cases, while supporting the implementation of new scripts, processes, and campaigns; Manage new-hire onboarding and provide on-the-job training (OJT) to ensure agents understand products, processes, systems, and sales techniques; Requirements:; Bachelor’s degree in Finance, Marketing, Business Administration, or a related field; Minimum 3 years of telesales experience in Auto-Finance industry, with proven experience in leading a team; Fluent in English, both spoken and written, with strong reporting and cross-functional communication skills; Strong understanding of end-to-end BPKB financing application process and common blockers, including documents, vehicle information, and BPKB status; Data-driven and target-oriented, with hands-on approach to analyzing funnel performance, coaching underperforming agents, and driving team results on-site.
Tanggung jawab
- Lead a team of telesales agents, overseeing daily staffing, attendance, sales targets, and overall team performance
- Track key funnel KPIs, including connect, intent, submission, approval, and disbursement rates, while identifying performance gaps and driving continuous improvement
- Conduct daily huddles, call reviews, QA, coaching, and performance improvement plans to maximize conversion
- Handle customer complaints and exception cases, while supporting the implementation of new scripts, processes, and campaigns
- Manage new-hire onboarding and provide on-the-job training (OJT) to ensure agents understand products, processes, systems, and sales techniques
- Requirements:
- Bachelor’s degree in Finance, Marketing, Business Administration, or a related field
- Minimum 3 years of telesales experience in Auto-Finance industry, with proven experience in leading a team
- Fluent in English, both spoken and written, with strong reporting and cross-functional communication skills
- Strong understanding of end-to-end BPKB financing application process and common blockers, including documents, vehicle information, and BPKB status
- Data-driven and target-oriented, with hands-on approach to analyzing funnel performance, coaching underperforming agents, and driving team results on-site
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi