Deskripsi pekerjaan
As a Technical Support Officer – IT Operations, you will provide hands-on technical support to ensure the day-to-day IT operations across the organization run smoothly. Beyond traditional helpdesk support, you will troubleshoot and maintain devices, meeting room equipment, printers, CCTV, and other IT infrastructure while supporting operational and technology projects. You will work closely with internal stakeholders to resolve technical issues, manage service tickets, and support project implementation. This role is ideal for someone who enjoys solving problems directly in the field, is eager to learn new technologies, and can communicate effectively with stakeholders across different functions.
Tanggung jawab: Provide hands-on technical support for day-to-day IT operational issues; Diagnose, troubleshoot, repair, install, and configure IT devices and equipment; Manage and follow up on technical support tickets; Support the setup and standardization of IT devices and equipment across different entities; Conduct routine checks of meeting rooms, devices, CCTV, printers, and other IT facilities; Support IT projects and implementation activities; Develop and maintain technical documentation, device standards, and operational guidelines; Coordinate with internal stakeholders to resolve technical issues.
Kualifikasi: Minimum Bachelor's degree (S1) in Information Technology, Computer Engineering, Computer Science, Information Systems, or related fields; Basic to intermediate knowledge of computer hardware, operating systems, software installation, device configuration, networking, and IT troubleshooting; Hands-on experience in assembling/disassembling laptops or PCs, installing applications, configuring devices, or troubleshooting hardware is highly preferred; Familiarity with workplace IT equipment such as printers, CCTV, meeting room devices, and other office technology is an advantage.
Tanggung jawab
- Provide hands-on technical support for day-to-day IT operational issues
- Diagnose, troubleshoot, repair, install, and configure IT devices and equipment
- Manage and follow up on technical support tickets
- Support the setup and standardization of IT devices and equipment across different entities
- Conduct routine checks of meeting rooms, devices, CCTV, printers, and other IT facilities
- Support IT projects and implementation activities
- Develop and maintain technical documentation, device standards, and operational guidelines
- Coordinate with internal stakeholders to resolve technical issues
Kualifikasi
- Minimum Bachelor's degree (S1) in Information Technology, Computer Engineering, Computer Science, Information Systems, or related fields
- Basic to intermediate knowledge of computer hardware, operating systems, software installation, device configuration, networking, and IT troubleshooting
- Hands-on experience in assembling/disassembling laptops or PCs, installing applications, configuring devices, or troubleshooting hardware is highly preferred
- Familiarity with workplace IT equipment such as printers, CCTV, meeting room devices, and other office technology is an advantage
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi