Deskripsi pekerjaan
Requirements Fresh graduates are welcome to apply. Preferable experience in IT Support, Customer Support, or other related technical roles Good understanding of software systems, APIs, and troubleshooting methods Strong analytical and problem-solving skill Good english communication skills, able to explain technical topics in simple terms Familiarity with tools such as Postman (basic), SQL (basic), and ticketing systems Ability to work efficiently in a fast-paced environment with cross-functional teams Detail-oriented, patient, and customer-focused Flexible and willing to work in a shift rotation as required Experience in payment gateway projects is a plus Responsibilities Respond to user inquiries and technical issues via chat, email,online meeting or ticketing systems Perform initial troubleshooting for application errors, login/access issues, feature malfunctions, or performance problems. Reproduce user-reported issues and collect detailed information to support further investigation Escalate complex issues to the Development or Operations team with complete and accurate documentation
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.000.000 – Rp 3.300.000 per month