Technical Service Manager

Deskripsi Pekerjaan

Kualifikasi

• Bachelor's Degree (S1) or Diploma (D3) in Electrical Engineering, Mechanical Engineering, Mechatronics , or related Engineering disciplines
• Minimum 5 years of experience in Technical Service, Field Service, Commissioning, Service Operations, or After-Sales Technical Support , with at least 2 years in a supervisory or managerial role
• Hands-on experience in installation, commissioning, troubleshooting, preventive & corrective maintenance, and repair of industrial equipment
• Experience with Fire Pump Systems, Industrial Pumps, Electrical Control Panels, MEP Systems, HVAC, Water Treatment Systems, Industrial Equipment, or similar engineering products is highly preferred
• Strong knowledge of electrical systems, motors, pumps, PLC, HMI, VFD, MCC, control panels, instrumentation, and mechanical systems
• Able to perform technical diagnostics, root cause analysis, and recommend effective corrective actions
• Able to read and interpret electrical drawings, wiring diagrams, P&ID, GA drawings, and technical documentation
• Strong leadership, communication, customer relationship management, and problem-solving skills
• Willing to travel extensively across Indonesia based on project and customer requirements

Tanggung Jawab

• Lead and manage the Technical Service team in installation, commissioning, troubleshooting, preventive maintenance, corrective maintenance, repair, and warranty services at customer sites
• Plan, coordinate, and monitor field service schedules, manpower allocation, tools, spare parts, and technical resources to ensure timely project execution
• Provide technical leadership and hands-on support in diagnosing and resolving electrical, mechanical, and control system issues
• Ensure all technical service activities comply with company standards, safety regulations, project specifications, and customer requirements
• Develop and coach service technicians to improve technical competency, productivity, and service quality
• Collaborate closely with Sales, Engineering, Production, and Project teams to ensure successful project delivery and customer satisfaction
• Build and maintain strong customer relationships by providing responsive technical support and professional service
• Monitor service KPIs, warranty claims, customer feedback, and implement continuous improvement initiatives
• Prepare and review commissioning reports, troubleshooting reports, service reports, and technical recommendations