Spa Supervisor / Trainer

Deskripsi Pekerjaan

Tanggung Jawab

• Spa Operations Supervision
• Oversee daily spa operations to ensure smooth and efficient service flow
• Manage therapist schedules and ensure adequate staffing levels
• Ensure cleanliness, organization, and readiness of all spa areas at all times
• Monitor product usage, inventory levels, and handle ordering as needed
• Guest Experience Management
• Welcome guests and ensure they receive exceptional service
• Handle guest inquiries, requests, and complaints professionally
• Ensure all therapists consistently follow service standards and SOPs
• Training & Staff Development
• Conduct technical training, including massage techniques and body treatments
• Provide training on soft skills: communication, hospitality, grooming, and service excellence
• Perform regular skill assessments and provide coaching for improvement
• Develop new training materials according to operational needs and current industry trends
• Quality Control & Standard Enforcement
• Conduct regular service quality audits to ensure SOP compliance
• Ensure every treatment is performed according to brand standards and product guidelines
• Perform treatment demonstrations and role-plays to maintain consistent techniques
• Administration & Reporting
• Prepare daily operational reports, including treatment occupancy, guest feedback, and staff performance
• Manage attendance, discipline, and performance reviews of the spa team
• Provide recommendations for operational improvements and training needs
• Leadership & Coordination
• Motivate, guide, and support the spa team to achieve high performance
• Serve as a role model for professionalism, work ethics, and service excellence
• Coordinate with management, housekeeping, and front office to ensure seamless operations
• Requirements:
• Minimum 1–2 years of experience as a Spa Therapist in a spa, hotel, or wellness center
• Certified in massage therapy and/or beauty therapy (e.g., reflexology, Swedish, Balinese, aromatherapy, etc.)
• Good understanding of human anatomy, body systems, and skincare
• Familiar with spa hygiene protocols and sanitation standards
• Ability to work flexible hours, including weekends and holidays
• Basic English communication skills (other languages are a plus, depending on guest profile)