Deskripsi pekerjaan
Rukita is a company dedicated to elevating everyday living by creating meaningful experiences that go beyond just providing a place to stay. By integrating technology, data-driven insights, and hospitality expertise, Rukita connects tenants and property owners within a modern, scalable living ecosystem. The company focuses on fostering comfort, trust, and a sense of belonging through thoughtful service and seamless operations. As a Senior Tenant Experience, you will play a pivotal role in delivering exceptional service across Rukita properties. Your responsibilities include managing tenant complaints, requests, and inquiries with professionalism and empathy, while ensuring timely resolutions and adherence to service-level agreements. You will coordinate with housekeeping, maintenance, and security teams to provide effective solutions and handle escalations. Additionally, you will be responsible for building positive relationships with tenants, executing engagement initiatives, and gathering feedback to identify opportunities for service improvement and increased tenant loyalty.
Tanggung jawab: Manage tenant complaints, requests, and service inquiries with professionalism, empathy, and a strong sense of ownership.; Monitor cases from initial reporting through resolution, ensuring timely follow-ups and compliance with service-level agreements (SLAs).; Coordinate with Housekeeping, Maintenance, Security, and other relevant teams to deliver effective solutions.; Handle escalations and urgent cases while maintaining service quality and tenant satisfaction.; Build positive, lasting relationships with tenants to strengthen satisfaction, engagement, and retention.; Execute tenant engagement initiatives and community activities that foster a welcoming living environment.; Proactively gather tenant feedback and identify opportunities to improve the overall living experience..
Tanggung jawab
- Manage tenant complaints, requests, and service inquiries with professionalism, empathy, and a strong sense of ownership.
- Monitor cases from initial reporting through resolution, ensuring timely follow-ups and compliance with service-level agreements (SLAs).
- Coordinate with Housekeeping, Maintenance, Security, and other relevant teams to deliver effective solutions.
- Handle escalations and urgent cases while maintaining service quality and tenant satisfaction.
- Build positive, lasting relationships with tenants to strengthen satisfaction, engagement, and retention.
- Execute tenant engagement initiatives and community activities that foster a welcoming living environment.
- Proactively gather tenant feedback and identify opportunities to improve the overall living experience.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 19 November 2026