Deskripsi pekerjaan
Peran Sales Supervisor ini ditujukan untuk mendukung salah satu perusahaan rintisan (startup) di sektor kendaraan listrik (EV) tahap awal yang berfokus pada mobilitas perkotaan di Indonesia melalui skuter listrik bergaya hidup modern. Posisi ini bertanggung jawab untuk memimpin dan mengarahkan tim penjualan agar aktivitas pemasaran berjalan konsisten, mulai dari pengelolaan prospek, tindak lanjut lead, hingga penyusunan laporan harian dan pencapaian target penjualan personal. Tugas utama mencakup pengorganisasian kegiatan harian tim, distribusi alokasi lead, pemantauan progres pipeline, penjadwalan uji kendara (test ride), serta koordinasi pengiriman unit dengan tim operasional. Selain itu, supervisor berperan dalam memberikan pembekalan dan pelatihan produk (product knowledge), menangani keluhan awal pelanggan, serta memastikan seluruh data transaksi dan pesanan tercatat dengan akurat dalam sistem CRM perusahaan.
Tanggung jawab: Organize daily activities for the sales team in accordance with targets and directives from the Head of Sales & Marketing or Sales Manager; Manage lead distribution based on established allocations and ensure every lead has an assigned person-in-charge (PIC) and follow-up plan; Monitor lead follow-ups, pipeline progress, appointments, and closing opportunities for each sales team member; Ensure sales members confirm schedules, locations, customer readiness, and test ride requirements; managing any cancellations or schedule changes; Create test ride schedules for the team to prevent motorcycle usage conflicts and ensure sufficient capacity; Coordinate motorcycle delivery and return for test rides with the operations team or relevant parties; coordinate with the product team regarding unit readiness, batteries, equipment, PICs, and handover documentation in accordance with procedures; Conduct briefing and hands-on coaching regarding product knowledge, follow-up techniques, objection handling, and closing strategies; Prospect, follow up, assist, with test rides and close sales to meet personal targets; Support corporate and partnership sales activities as directed by the Head of Sales & Marketing and/or Sales Manager, including lead follow-up and test-ride coordination; Ensure lead statuses, test ride results, customer notes, and purchase order (PO) data are updated in the CRM or company record-keeping system; Prepare daily, weekly, and monthly reports on the activities, achievements, pipeline, and challenges of the freelance sales team; Verify the completeness of customer data and order documents, and coordinate to ensure down payment (DP) verification; Address initial customer inquiries and complaints using official information; record and escalate issues requiring decisions from the Sales Manager or relevant departments.
Tanggung jawab
- Organize daily activities for the sales team in accordance with targets and directives from the Head of Sales & Marketing or Sales Manager
- Manage lead distribution based on established allocations and ensure every lead has an assigned person-in-charge (PIC) and follow-up plan
- Monitor lead follow-ups, pipeline progress, appointments, and closing opportunities for each sales team member
- Ensure sales members confirm schedules, locations, customer readiness, and test ride requirements; managing any cancellations or schedule changes
- Create test ride schedules for the team to prevent motorcycle usage conflicts and ensure sufficient capacity
- Coordinate motorcycle delivery and return for test rides with the operations team or relevant parties; coordinate with the product team regarding unit readiness, batteries, equipment, PICs, and handover documentation in accordance with procedures
- Conduct briefing and hands-on coaching regarding product knowledge, follow-up techniques, objection handling, and closing strategies
- Prospect, follow up, assist, with test rides and close sales to meet personal targets
- Support corporate and partnership sales activities as directed by the Head of Sales & Marketing and/or Sales Manager, including lead follow-up and test-ride coordination
- Ensure lead statuses, test ride results, customer notes, and purchase order (PO) data are updated in the CRM or company record-keeping system
- Prepare daily, weekly, and monthly reports on the activities, achievements, pipeline, and challenges of the freelance sales team
- Verify the completeness of customer data and order documents, and coordinate to ensure down payment (DP) verification
- Address initial customer inquiries and complaints using official information; record and escalate issues requiring decisions from the Sales Manager or relevant departments
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 7.000.000 – Rp 10.000.000 per month