Deskripsi pekerjaan
Memonitor status agent, seperti login/logout, ready, break, AUX, after call work (ACW), dan adherence terhadap jadwal.
Kualifikasi: * Min S1 Any Major; * Min 1 Tahun Pengalaman RTFM Contact Center #WAJIB; * Memahami metrik Contact Center (SLA, ASA, AHT, Occupancy, Adherence, Abandon Rate); * Skill Excel (Pivot Table, VLOOKUP/XLOOKUP, IF, SUMIFS, Grafik); * Teliti, Detail, dan Komunikasi Aktif; * Ready Join (Agustus 2026); Jobdesk RTFM 1. Memantau kondisi operasional contact center secara real-time (call, chat, email, atau omnichannel). 2. Memastikan Service Level (SLA), Average Speed of Answer (ASA), dan KPI operasional tercapai. 3. Memonitor status agent, seperti login/lo.
Kualifikasi
- * Min S1 Any Major
- * Min 1 Tahun Pengalaman RTFM Contact Center #WAJIB
- * Memahami metrik Contact Center (SLA, ASA, AHT, Occupancy, Adherence, Abandon Rate)
- * Skill Excel (Pivot Table, VLOOKUP/XLOOKUP, IF, SUMIFS, Grafik)
- * Teliti, Detail, dan Komunikasi Aktif
- * Ready Join (Agustus 2026)
- Jobdesk RTFM 1. Memantau kondisi operasional contact center secara real-time (call, chat, email, atau omnichannel). 2. Memastikan Service Level (SLA), Average Speed of Answer (ASA), dan KPI operasional tercapai. 3. Memonitor status agent, seperti login/lo
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 5.984.392 – Rp 6.500.000 per month
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: agit.widyawan@mitracomm.com
- Buka tautan lamaran resmi