Reservation & Concierge

Deskripsi Pekerjaan

Tanggung Jawab

• Handle guest inquiries and reservations professionally
• Respond to guest messages through WhatsApp, email, OTA, and direct booking channels
• Assist guests from pre-arrival, arrival, stay experience, until departure
• Update booking details, guest requests, arrival time, and payment status
• Coordinate with Operations, Housekeeping, and Maintenance team
• Support guest requests, complaints, and special arrangements
• Maintain clear daily handover and proper follow-up
• Job Requirements:
• Experience in hospitality, villa, hotel, reservation, or guest service is preferred
• Good English communication skills
• Able to use WhatsApp, email, OTA, and basic computer systems
• Polite, honest, well-groomed, and responsible
• Detail-oriented and able to follow company SOP
• Able to work in a team and handle pressure calmly
• Based in Bali or willing to work in Canggu area
• At VOX Villas Canggu, this position is not only about taking reservations. This role is responsible for creating a smooth guest journey before the guest arrives, during the stay, and until departure
• Please send your CV with the email subject:
• Reservations and Concierge - Your Name