Deskripsi pekerjaan
Remote Guest Support Operator – Chat Support Fully Remote | Shift-Based | Customer First ID Customer First ID is looking for a reliable and customer-focused Remote Guest Support Operator to support guests through written chat. As part of our Guest Support team, you will be the first point of contact for guests, assisting with reservations, check-in/check-out, booking changes, property information, and other accommodation-related needs. No regular phone calls — communication is primarily through chat. Responsibilities • Respond to guest inquiries promptly, professionally, and courteously. • Manage multiple conversations while maintaining accuracy and service quality. • Coordinate with guests, property representatives, and internal teams. • Follow SOPs and escalate complex cases when necessary. • Complete clear handovers for pending cases at the end of each shift. Requirements • 6–12 months of experience in Customer Service, Chat Support, Guest Support, Hospitality, or a similar role. • Good written communication in English and Bahasa Indonesia.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 16.000 – Rp 20.000 per hour
- Batas lamaran
- 10 September 2026