Deskripsi pekerjaan
Alchemy Wellness is a professional wellness provider dedicated to creating a premium guest experience. As a Receptionist, you serve as the first point of contact, responsible for delivering a warm, welcoming atmosphere while ensuring the seamless operation of the front desk. Your role involves managing the entire guest journey from check-in to check-out, handling inquiries, bookings, and cancellations, and providing detailed information about spa treatments, facilities, and promotions. You will coordinate closely with therapists and other departments to maintain high service standards, handle financial transactions, and ensure the reception area remains clean and organized.
Tanggung jawab: Welcome and assist guests with a warm, friendly, and professional manner; Handle guest inquiries, bookings, appointments, and cancellations; Provide accurate information about spa treatments, services, facilities, and promotions; Manage check-in and check-out procedures; Handle payments and daily cashier/front desk transactions; Coordinate with therapists and other departments to ensure smooth guest service; Respond to guest requests and resolve complaints professionally; Maintain accurate booking records and guest information; Ensure the reception area is clean, organized, and presentable; Follow Alchemy Wellness Spa's service standards, SOPs, and company policies.
Kualifikasi: Previous experience as a Receptionist, Front Office, Guest Service, or similar role, preferably in a spa, wellness, hotel, or hospitality environment; Good command of English, both spoken and written; Friendly, confident, and professional personality; Strong customer-service orientation; Able to work independently and as part of a team; Good organizational and time-management skills; Comfortable handling cash and basic administrative tasks; Able to work flexible hours, including weekends and public holidays; Experience with booking systems or POS systems is an advantage.
Benefit: Competitive salary; Service charge; Professional and supportive working environment; Opportunities for learning and career development.
Tanggung jawab
- Welcome and assist guests with a warm, friendly, and professional manner
- Handle guest inquiries, bookings, appointments, and cancellations
- Provide accurate information about spa treatments, services, facilities, and promotions
- Manage check-in and check-out procedures
- Handle payments and daily cashier/front desk transactions
- Coordinate with therapists and other departments to ensure smooth guest service
- Respond to guest requests and resolve complaints professionally
- Maintain accurate booking records and guest information
- Ensure the reception area is clean, organized, and presentable
- Follow Alchemy Wellness Spa's service standards, SOPs, and company policies
Kualifikasi
- Previous experience as a Receptionist, Front Office, Guest Service, or similar role, preferably in a spa, wellness, hotel, or hospitality environment
- Good command of English, both spoken and written
- Friendly, confident, and professional personality
- Strong customer-service orientation
- Able to work independently and as part of a team
- Good organizational and time-management skills
- Comfortable handling cash and basic administrative tasks
- Able to work flexible hours, including weekends and public holidays
- Experience with booking systems or POS systems is an advantage
Benefit
- Competitive salary
- Service charge
- Professional and supportive working environment
- Opportunities for learning and career development
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 3.800.000 – Rp 4.300.000 per month
- Batas lamaran
- 10 November 2026