Deskripsi pekerjaan
Uluwatu, Bali, Indonesia Full-time / Shift-based (including weekends and public holidays) Mad Monkey Uluwatu is a vibrant social hostel located in the heart of Bali’s surf paradise. We are part of the Mad Monkey Hostels brand, known for creating unforgettable guest experiences through community, adventure, and good vibes. Our team is energetic, friendly, and passionate about hospitality. We are looking for a friendly, organized, and service-oriented Receptionist to be the face of Mad Monkey Uluwatu. As the first point of contact for guests, you will play a key role in delivering exceptional customer service and ensuring smooth daily operations at the front desk. Previous experience in hospitality or customer service preferred Strong communication skills in English (additional languages are a plus) Friendly, positive, and outgoing personality Strong organizational and multitasking skills Basic computer skills (booking systems, email, POS systems) Ability to work flexible hours, including evenings and weekends Problem-solving mindset and ability to work under pressure Knowledge of the Uluwatu/Bali area is an advantage Competitive salary Service charge (if applicable) Opportunities for growth within the Mad Monkey brand
Tanggung jawab: Greet and welcome guests in a warm, professional manner; Manage check-ins and check-outs efficiently; Handle reservations and process payments accurately; Respond to guest inquiries via phone, email, and in person; Provide information about local attractions, transport, and events; Coordinate with housekeeping and other departments to ensure room readiness; Handle guest complaints promptly and professionally; Maintain accurate records and reports; Promote hostel events, tours, and additional services; Ensure the reception area is clean and organized at all times.
Tanggung jawab
- Greet and welcome guests in a warm, professional manner
- Manage check-ins and check-outs efficiently
- Handle reservations and process payments accurately
- Respond to guest inquiries via phone, email, and in person
- Provide information about local attractions, transport, and events
- Coordinate with housekeeping and other departments to ensure room readiness
- Handle guest complaints promptly and professionally
- Maintain accurate records and reports
- Promote hostel events, tours, and additional services
- Ensure the reception area is clean and organized at all times
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.800.000 – Rp 4.000.000 per month