Deskripsi pekerjaan
The Receptionist is the first point of contact for all guests at Reload Sanctuary, responsible for delivering a warm, professional, and seamless arrival experience. This role manages front desk operations, handles guest inquiries, and ensures smooth coordination between departments to support overall guest satisfaction. Front-facing role with direct guest interaction Requires flexibility in working hours, including weekends and holidays
Tanggung jawab: Greet and welcome all guests in a friendly and professional manner; Handle check-ins, registrations, and general front desk administration; Provide accurate information regarding facilities, services, memberships, and promotions; Manage phone calls, messages, and reservations efficiently; Coordinate with internal teams (Gym, F&B, Operations) to ensure smooth guest flow; Handle guest inquiries, feedback, and complaints with professionalism and care; Process payments and maintain accurate records when required; Ensure the reception area is clean, organized, and presentable at all times; Maintain confidentiality of guest and company information.
Kualifikasi: Minimum 1–2 years of experience in a similar role (hospitality, gym, or lifestyle environment preferred); Strong communication skills in both Indonesian and English (written and spoken); Presentable, well-groomed, and service-oriented personality; Good organizational and multitasking skills; Able to work in a fast-paced and team-oriented environment; Basic computer skills and familiarity with booking or POS systems is an advantage.
Tanggung jawab
- Greet and welcome all guests in a friendly and professional manner
- Handle check-ins, registrations, and general front desk administration
- Provide accurate information regarding facilities, services, memberships, and promotions
- Manage phone calls, messages, and reservations efficiently
- Coordinate with internal teams (Gym, F&B, Operations) to ensure smooth guest flow
- Handle guest inquiries, feedback, and complaints with professionalism and care
- Process payments and maintain accurate records when required
- Ensure the reception area is clean, organized, and presentable at all times
- Maintain confidentiality of guest and company information
Kualifikasi
- Minimum 1–2 years of experience in a similar role (hospitality, gym, or lifestyle environment preferred)
- Strong communication skills in both Indonesian and English (written and spoken)
- Presentable, well-groomed, and service-oriented personality
- Good organizational and multitasking skills
- Able to work in a fast-paced and team-oriented environment
- Basic computer skills and familiarity with booking or POS systems is an advantage
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.750.000 – Rp 4.500.000 per month