Deskripsi pekerjaan
• Proactively monitor application and system performance, availability, and logs using monitoring tools/dashboards (e.g., Zabbix, Grafana, Nagios, Datadog, or equivalent) to detect anomalies before they are reported by users. • Perform first-level investigation and root-cause triage on detected issues by referring to runbooks, known-issue documentation, and troubleshooting guides ("trouble dictionary"). • Resolve minor/known issues independently following established Standard Operating Procedures (SOP), such as service restarts, basic configuration checks, or clearing temporary system blockers.• Escalate issues beyond standard resolution scope to Level 2 (Development/Infrastructure) teams with clear documentation: symptoms, logs, timeline, and steps already taken. • Create, update, and maintain incident tickets in the ticketing system (e.g., Jira, ServiceNow, or equivalent) from detection to resolution or escalation. • Maintain and continuously update the internal knowledge base / trouble dictionary with new issue patterns and their resolution steps.• Conduct routine health checks on applications, servers, databases, and network connectivity at the start and during each shift. • Communicate incident status clearly to relevant stakeholders during major incidents, following the established communication protocol. • Prepare shift handover reports summarizing ongoing issues, actions taken, and items requiring follow-up by the next shift.• Support post-incident documentation, including timeline reconstruction and contribution to root cause analysis (RCA) reports. • Identify recurring issues or patterns and propose improvements to monitoring thresholds, alerting rules, or SOPs to reduce future incidents. • Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.• 1–2 years of relevant experience in application support, IT operations, monitoring, or a similar role (fresh graduates with strong fundamentals and internship/project experience are welcome to apply). • Basic understanding of application architecture, operating systems (Linux/Windows), networking concepts, and databases (SQL). • Familiarity with monitoring tools (e.g., Zabbix, Grafana, Nagios, Prometheus, Datadog, AppDynamics, or similar) is a strong advantage.
Kualifikasi: Basic scripting knowledge (Bash, Python, or PowerShell) for automating routine checks.; Exposure to ITIL framework or incident management best practices.; Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.; Understanding of cloud platforms (AWS, Azure, or GCP) and containerization (Docker/Kubernetes) is a plus..
Kualifikasi
- Basic scripting knowledge (Bash, Python, or PowerShell) for automating routine checks.
- Exposure to ITIL framework or incident management best practices.
- Experience with ticketing systems such as Jira Service Management, ServiceNow, or similar.
- Understanding of cloud platforms (AWS, Azure, or GCP) and containerization (Docker/Kubernetes) is a plus.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 5.700.000 – Rp 6.500.000 per month