Personal Assistant to the Owner

Location: The Vinaya Boutique Hotel & Apartments, Ubud, Gianyar, Bali Employment Type: Full-time (Flexible & dynamic hours) About The Vinaya The Vinaya Boutique Hotel & Apartments is a mindful, eco-conscious sanctuary located in Ubud. We pride ourselves on sustainable practices, authentic Balinese hospitality, a slow-food organic dining experience, and deeply engaging cultural and inspiring workshops for both international guests and our local community.

We are seeking a dedicated, energetic, and highly trustworthy Personal Assistant to the Owner to act as a right-hand partner in managing operations, guest experiences, and business growth. Job Desk - Key Responsibilities 1. Owner Shadowing & Operational Substitution

Direct Assistance: Act as the right-hand partner to the Owner, shadowing daily routines to learn every aspect of the business. Work intimately alongside the Owner to master all facets of the property. Confidently step in and substitute for the Owner in daily tasks, management decisions, or guest hosting when needed. Role Substitution: Step in and confidently manage daily operations, guest requests, or emergencies when the Owner is off-site or unavailable. Schedule & Task Management: Keep the Owner’s calendar organized, setting reminders for urgent operational tasks, staff meetings, classes & retreats and guest arrivals.

2. Hotel & Booking Operations Guest Communications: Manage the main inbox and WhatsApp business account; respond professionally to direct inquiries, booking requests, and guest emails. Reservation Management: Monitor room occupancy and availability across the website and OTA channels (Booking.com, Expedia, etc.).

Quality Control: Spot-check rooms and common areas alongside the housekeeping team to ensure strict adherence to The Vinaya’s eco-conscious, non-toxic cleaning and presentation standards. 3. Guest Experience & Workshop Coordination/ Management In-House Guest Relations: Welcome arriving guests with warm & exceptional hospitality, handle check-ins/check-outs, and act as a primary point of contact for international and Japanese travelers.