Deskripsi pekerjaan
Sebuah fasilitas Padel Court di Denpasar sedang mencari individu yang ramah, berorientasi pada pelayanan, dan menyambut hangat untuk bergabung sebagai bagian dari tim Host, Reception, dan Guest Relations. Dalam peran ini, Anda akan menjadi titik kontak pertama bagi para tamu dan anggota klub. Tanggung jawab utama Anda mencakup menciptakan pengalaman kedatangan yang hangat, menangani pemesanan lapangan, melayani pertanyaan tamu, melakukan proses check-in, serta berkoordinasi secara erat dengan tim Padel dan F&B untuk memastikan kelancaran operasional harian secara profesional.
Tanggung jawab: Welcome and greet all guests and members in a friendly and professional manner; Manage guest arrivals, check-ins, and court bookings; Assist guests with court reservations, cancellations, rescheduling, and general enquiries; Provide information about court availability, playing schedules, membership, promotions, and venue facilities; Manage the reception area and ensure it is clean, organized, and presentable at all times; Answer phone calls, WhatsApp messages, and other guest enquiries promptly and professionally; Coordinate with the Padel team regarding court schedules, bookings, tournaments, and activities; Coordinate with the F&B team to assist guests with café and restaurant services when required; Assist guests with equipment rental, including padel rackets and other available facilities; Monitor court schedules and help ensure bookings run smoothly and on time; Handle guest requests, feedback, and complaints professionally and escalate issues to the supervisor or manager when necessary.
Tanggung jawab
- Welcome and greet all guests and members in a friendly and professional manner
- Manage guest arrivals, check-ins, and court bookings
- Assist guests with court reservations, cancellations, rescheduling, and general enquiries
- Provide information about court availability, playing schedules, membership, promotions, and venue facilities
- Manage the reception area and ensure it is clean, organized, and presentable at all times
- Answer phone calls, WhatsApp messages, and other guest enquiries promptly and professionally
- Coordinate with the Padel team regarding court schedules, bookings, tournaments, and activities
- Coordinate with the F&B team to assist guests with café and restaurant services when required
- Assist guests with equipment rental, including padel rackets and other available facilities
- Monitor court schedules and help ensure bookings run smoothly and on time
- Handle guest requests, feedback, and complaints professionally and escalate issues to the supervisor or manager when necessary
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 3.400.000 – Rp 3.600.000 per month