Deskripsi pekerjaan
Posisi ini bertanggung jawab mengelola pemenuhan pesanan pelanggan secara menyeluruh (end-to-end), mulai dari tahap penerimaan pesanan hingga pengiriman barang. Peran ini menuntut koordinasi yang erat dengan berbagai departemen internal seperti Sales, Planning, Production, Warehouse, Logistics, dan Finance untuk memastikan pesanan diproses secara akurat dan tepat waktu. Selain itu, Anda akan bertindak sebagai kontak utama bagi pelanggan terkait pertanyaan pesanan, pembaruan status pengiriman, ketersediaan produk, hingga penanganan keluhan atau ketidaksesuaian pesanan. Anda juga bertanggung jawab memantau status pesanan, ketersediaan inventaris, serta mengelola dokumentasi transaksi dan data master pelanggan di dalam sistem ERP.
Tanggung jawab: Manage end-to-end customer order processing from order receipt, order entry, and confirmation through delivery and invoicing; Coordinate with Sales, Planning, Production, Warehouse, Logistics, and Finance to ensure timely and accurate order fulfillment; Monitor order status, inventory availability, and delivery schedules while proactively resolving potential supply or service issues; Act as the primary contact for customers regarding order inquiries, delivery updates, product availability, and order changes; Handle customer complaints, order discrepancies, returns, and other order-related issues to ensure customer satisfaction; Maintain accurate order records, customer master data, and transactional documentation within the ERP system.
Tanggung jawab
- Manage end-to-end customer order processing from order receipt, order entry, and confirmation through delivery and invoicing
- Coordinate with Sales, Planning, Production, Warehouse, Logistics, and Finance to ensure timely and accurate order fulfillment
- Monitor order status, inventory availability, and delivery schedules while proactively resolving potential supply or service issues
- Act as the primary contact for customers regarding order inquiries, delivery updates, product availability, and order changes
- Handle customer complaints, order discrepancies, returns, and other order-related issues to ensure customer satisfaction
- Maintain accurate order records, customer master data, and transactional documentation within the ERP system
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 20 November 2026