Operations Manager CC Bank Swasta - Yogyakarta

Lead and manage daily contact center operations. Oversee financial performance and ensure operational profitability. Coordinate with internal and external stakeholders to deliver high-quality service outcomes.

Provide insightful operational and analytical reports to support strategic decisions. 5–7 years of experience in a BPO/contact center environment (must-have). 3–5 years of operational management experience in BPO/contact center operations.

Strong leadership experience managing large-scale teams with client-facing responsibilities. Strategic thinker with strong execution capability. Proven experience in team building and managing operational, organizational, and financial functions.

Demonstrated ability to coach and develop team members. Holds an accredited contact center industry certification (local or international). Public Communication