Deskripsi pekerjaan
Kekua Villa Management adalah perusahaan manajemen vila yang sedang berkembang, mengelola berbagai properti di Bali. Perusahaan berfokus pada penyediaan standar layanan tinggi bagi tamu dan pemilik vila. Posisi Operations Manager bertanggung jawab untuk mengawasi operasional harian, memastikan setiap vila terawat dengan baik, siap huni, dan sesuai dengan standar operasional perusahaan. Peran ini bersifat hands-on, di mana Anda akan berkoordinasi dengan berbagai departemen termasuk housekeeping, front office, vendor pemeliharaan, serta tim korporat. Anda juga akan berperan dalam pengembangan SOP, pengawasan tim operasional, serta menjaga hubungan baik dengan pemilik vila untuk memastikan efisiensi biaya dan kepuasan tamu.
Tanggung jawab: Oversee daily operations of multiple managed villas; Ensure villas consistently meet cleanliness, maintenance, service, and guest-readiness standards; Develop and implement operational SOPs, checklists, and service standards; Coordinate and supervise villa operational teams, including housekeeping and front office; Coordinate maintenance, repairs, and external vendors when required; Conduct regular villa inspections and follow up on operational issues; Monitor guest feedback and ensure issues are resolved quickly and professionally; Coordinate with Villa Acquisition and Revenue teams to ensure newly acquired villas are ready for operation; Maintain good relationships with villa owners and provide operational updates when required; Monitor operational costs and ensure expenses are controlled efficiently; Identify operational problems and provide practical solutions.
Tanggung jawab
- Oversee daily operations of multiple managed villas
- Ensure villas consistently meet cleanliness, maintenance, service, and guest-readiness standards
- Develop and implement operational SOPs, checklists, and service standards
- Coordinate and supervise villa operational teams, including housekeeping and front office
- Coordinate maintenance, repairs, and external vendors when required
- Conduct regular villa inspections and follow up on operational issues
- Monitor guest feedback and ensure issues are resolved quickly and professionally
- Coordinate with Villa Acquisition and Revenue teams to ensure newly acquired villas are ready for operation
- Maintain good relationships with villa owners and provide operational updates when required
- Monitor operational costs and ensure expenses are controlled efficiently
- Identify operational problems and provide practical solutions
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 6.000.000 – Rp 6.500.000 per month