OPERATIONS DIRECTOR - NATIONAL RETAIL/CONVENIENCE STORE CHAIN

Deskripsi Pekerjaan

Tanggung Jawab

• Lead multi-region store operations
• Drive sales growth, profitability, efficiency and customer satisfaction
• Implement and enforce SOPs and operational standards
• Monitor key KPIs : Sales growth, margin, productivity, inventory accuracy, stock availability, shrinkage, waste, and store expenses
• Ensure consistent executions of merchandising, pricing, promotions and service standards
• Improve under-performing stores with turnaround plans
• Build strong manpower structures and performance culture
• Lead Regional and Area Operations teams
• Ensure strong in-store execution through regular field visits
• SUPPLY CHAIN & INVENTORY
• Strong understanding of end-to-end retail supply chain
• Ensure high product availability with controlled inventory
• Manage forecasting, replenishment, distribution, and stock flow
• Monitor key metrics: fill rate, stock turnover, safety stock, OOS, shrinkage, and waste
• Coordinate promotions and demand planning with Supply Chain and Commercial teams
• Improve availability while minimizing waste and working capital
• CROSS-FUNCTIONAL LEADERSHIP
• Work closely with Commercial, Supply Chain, Logistics, Finance, HR, IT and Expansion Team
• Support new store openings and operational readiness
• Align sales, inventory, and execution across functions
• Provide regular performance updates to senior leadership
• REQUIREMENTS
• 10-15 years in retail operations, including senior leadership roles
• Experience in convenience stores, supermarkets, or multi-outlet retail preferred
• Strong understanding of retail P&L and Supply Chain Operations
• Proven ability to improve sales, efficiency and store performance
• Strong leadership of large, multi-level teams
• Data-driven and execution-focused
• Experience in Large-scale expansion is a plus
• Bachelor' s degree required; Master' s is a plus
• Fluent in Bahasa Indonesia and English
• Willing to travel across Indonesia
• IDEAL PROFILE
• Commercially minded and results-driven
• Strong in both operations and supply chain
• Hands-on but able to scale system
• Strong in execution and accountability
• People-focused leader
• Customer-centric mindset
• SUCCESS IN THIS ROLE
• Success means :
• Consistent store standards across all locations
• Strong, data-driven area management
• Improved profitability per store
• Scalable Operations supporting national expansion