Operational Resort director
Deskripsi Pekerjaan
Vanara Resort & Spa – Uluwatu, Bali Take overall responsibility for the daily operational performance of Vanara Resort & Spa Lead, coordinate, and supervise all operational departments
Ensure smooth communication and cooperation between Front Office, Guest Relations, Housekeeping, F&B, Spa & Wellness, Engineering, Security, Landscaping, Reservations, and Events teams Conduct daily operational briefings with department heads Maintain a strong physical presence throughout the resort and actively monitor guest-facing operations
Identify operational problems before they affect guests and ensure fast resolution Develop a culture of accountability, hospitality, discipline, teamwork, and attention to detail Ensure all departments operate according to approved SOPs and luxury hospitality standards
Continuously review and improve operational processes Support the opening and development of new resort facilities, services, and guest experiences Take ownership of the complete guest journey from pre-arrival through check-in, stay, experiences, and departure
Ensure consistently high standards of personalized luxury service Regularly interact with guests and VIPs and collect direct feedback Monitor guest reviews, complaints, service recovery cases, and recurring operational issues
Tanggung Jawab
- Vanara Resort & Spa is seeking an experienced, hands-on, and highly driven Director of Resort Operations to lead the day-to-day operations of the resort and ensure an exceptional guest experience across all departments
- This is a senior leadership position responsible for transforming Vanara’s vision into consistent, high-quality daily operations. The Director of Resort Operations will oversee Rooms, Guest Relations, Housekeeping, Food & Beverage, Spa & Wellness, Enginee
- The ideal candidate is not only an experienced hospitality operator, but also a strong leader who is comfortable being present on the property, working directly with department heads, resolving operational issues quickly, controlling costs, improving serv
- Vanara Resort & Spa is developing as more than a traditional resort. The property combines luxury accommodation, wellness, spa, dining, retreats, weddings, private events, and lifestyle experiences . The Director of Resort Operations will play a key role
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