Omnichannel & Website Admin
NegosiasiFull-time
Deskripsi Pekerjaan
Manage omnichannel support, track leads, resolve customer issues, update digital platforms, and assist with AI chatbot training.
Tanggung Jawab
- Manage and respond to customer inquiries via WhatsApp, Email, and Social Media
- Track, log, route incoming leads to the sales team for follow-up, and generate lead reports
- Handle complaints, coordinate with internal departments for issue resolution, and report on omnichannel metrics
- Update product content, manage user databases on the idsMED Aesthetic website and mobile apps, and assist with AI Chatbot training
- Requirements:
- Bachelor’s degree or diploma equivalent in a relevant field
- Experience managing digital omnichannels, website content, and mobile applications
- Fresh graduates are welcome to apply, or candidates with up to 2 years of professional experience
- Proficient with website Content Management Systems (CMS) and Google Analytics
- Preferred Skills (Plus):
- Strong background in customer service
- Familiarity with digital marketing and CRM tools, such as Qontak Mekari
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Posisi yang ditawarkan adalah Omnichannel & Website Admin dengan tipe kerja Full-time.
Lokasi kerja berada di Jakarta Barat, DKI Jakarta.
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