NIGHT SHIFT - English Customer Expert - Global Logistics (Yogyakarta Site)

Ready to launch your career with a competitive salary and the opportunity to work in a global environment? We're looking for English Customer Experts to join our international logistics support team. If you enjoy communicating in English, solving customer concerns, want to build a long-term career in customer service, and working night shifts, then this opportunity is for you. As a Night Shift English Customer Expert, you will provide customer support for an international logistics and cross-border delivery project. This role focuses on assisting customers with shipment-related issues and does not involve sales or product marketing .

Your responsibilities include: Handle customer inquiries through Email, Phone, WhatsApp, and other communication channels. Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.

Investigate customer cases using internal systems and determine appropriate solutions according to company procedures. Process shipping claims, re-delivery requests, and other post-delivery support. Maintain accurate records of every customer interaction and update case information in the internal system.

Deliver professional, courteous, and solution-oriented customer service. Escalate complex or unresolved cases to the relevant internal teams when necessary. Achieve established quality, productivity, and service performance targets.

Participate in training sessions, team briefings, coaching, and quality improvement activities. Diploma (D3) or Bachelor's Degree (S1) in any discipline. Fresh graduates are encouraged to apply.