Deskripsi pekerjaan
Key Responsibilities Provide first-level IT support for hardware, software, printers, network connectivity and business applications. Install, configure and maintain desktops, laptops, mobile devices and standard software. Troubleshoot Windows OS, Microsoft 365, Microsoft Office, Outlook, Microsoft Teams and related applications. Support hospital systems (HIS, ERP, HRIS) and escalate complex issues to the appropriate teams or vendors. Manage user accounts, email configuration and Active Directory administration. Maintain IT asset inventory and prepare IT equipment for new employees. Ensure IT incidents are handled within agreed service levels (SLA) and comply with IT security policies. Participate in after-hours/on-call support when required. Qualifications Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems or a related field. Minimum 2 years of experience in IT Support or a similar role. Proficient in Windows OS, Active Directory, Microsoft 365, Microsoft Office and basic TCP/IP Networking. Strong troubleshooting, communication and customer service skills. Experience in a hospital or healthcare environment is an advantage.
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi