Deskripsi pekerjaan
Posisi IT Operation Supervisor menuntut kepemimpinan dan keahlian teknis yang kuat dalam mengawasi operasional harian dukungan teknologi informasi (IT Support). Peran ini bertanggung jawab memastikan kelancaran infrastruktur, penyelesaian insiden teknis dengan cepat, pemeliharaan sistem gedung seperti CCTV, IP PABX, dan Access Control, serta mengoordinasikan tim dan vendor eksternal untuk menjaga keandalan sistem perusahaan secara keseluruhan.
Tanggung jawab: Supervise daily IT support operations to ensure timely and effective resolution of technical issues and user requests; Monitor and coordinate IT support activities, including hardware and software troubleshooting, equipment maintenance, and incident handling; Oversee the operation and maintenance of CCTV, IP PABX, Access Control, and other supporting technology systems; Ensure the availability and proper functioning of IT equipment and supporting systems across company operational areas; Coordinate basic IT infrastructure maintenance, including servers, networking devices, and connectivity, to support smooth business operations; Assign tasks, monitor team performance, and provide guidance to IT support personnel to ensure service quality and operational efficiency; Coordinate with internal departments and external vendors for technical support, system maintenance, and troubleshooting; Monitor IT equipment inventory, maintenance schedules, incident records, and support documentation, and prepare regular operational reports; Identify recurring technical issues and recommend improvements to enhance IT support services and system reliability.
Kualifikasi: Min. Bachelor's Degree in Information Technology, Computer Science, or a related field; Min. 3 years of experience in IT Support or IT Operations, preferably with supervisory experience; Strong knowledge of hardware and software troubleshooting in a corporate environment; Experience in managing IT support operations, including user support, incident handling, and technical issue resolution; Familiar with CCTV, IP PABX, Access Control, and other supporting building systems; Basic knowledge of IT infrastructure, including servers, networking, and connectivity troubleshooting; Ability to supervise IT support activities, coordinate team assignments, and ensure timely resolution of technical issues; Good documentation, reporting, communication, and problem-solving skills; Proactive, responsible, and able to work independently or collaboratively with internal teams and external vendors.
Tanggung jawab
- Supervise daily IT support operations to ensure timely and effective resolution of technical issues and user requests
- Monitor and coordinate IT support activities, including hardware and software troubleshooting, equipment maintenance, and incident handling
- Oversee the operation and maintenance of CCTV, IP PABX, Access Control, and other supporting technology systems
- Ensure the availability and proper functioning of IT equipment and supporting systems across company operational areas
- Coordinate basic IT infrastructure maintenance, including servers, networking devices, and connectivity, to support smooth business operations
- Assign tasks, monitor team performance, and provide guidance to IT support personnel to ensure service quality and operational efficiency
- Coordinate with internal departments and external vendors for technical support, system maintenance, and troubleshooting
- Monitor IT equipment inventory, maintenance schedules, incident records, and support documentation, and prepare regular operational reports
- Identify recurring technical issues and recommend improvements to enhance IT support services and system reliability
Kualifikasi
- Min. Bachelor's Degree in Information Technology, Computer Science, or a related field
- Min. 3 years of experience in IT Support or IT Operations, preferably with supervisory experience
- Strong knowledge of hardware and software troubleshooting in a corporate environment
- Experience in managing IT support operations, including user support, incident handling, and technical issue resolution
- Familiar with CCTV, IP PABX, Access Control, and other supporting building systems
- Basic knowledge of IT infrastructure, including servers, networking, and connectivity troubleshooting
- Ability to supervise IT support activities, coordinate team assignments, and ensure timely resolution of technical issues
- Good documentation, reporting, communication, and problem-solving skills
- Proactive, responsible, and able to work independently or collaboratively with internal teams and external vendors
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi