Deskripsi pekerjaan
We are looking for a detail-oriented and proactive IT Merchant Support (Mandarin Speaker) to support integration and technical communication with our Mandarin-speaking merchants. This role will act as a bridge between merchants and internal teams to ensure smooth onboarding, system integration, and issue resolution. Key Responsibilities: Handle technical integration process between company systems and merchant systemsCommunicate effectively with Mandarin-speaking merchants regarding integration requirements and troubleshooting Provide technical support during onboarding and post-integration phase Coordinate with internal teams (Product, IT, Operations) to resolve issues and improve system performanceMonitor and ensure successful transaction flow from merchants Assist in documentation related to integration process and system guidelines Perform basic testing and validation during integration phaseMinimum Bachelor's Degree in Information Technology, Computer Science, or related field Fluent in Mandarin (spoken & written) is a must Have basic understanding of API integration, system flow, or technical supportExperience in fintech, payment gateway, or IT integration is a plus Strong problem-solving skills and attention to detail Good communication skills and able to work with cross-functional teams
Kualifikasi: Experience handling merchant onboarding or integration; Familiar with payment systems, QRIS, or remittance system; Basic knowledge of SQL or system debugging.
Kualifikasi
- Experience handling merchant onboarding or integration
- Familiar with payment systems, QRIS, or remittance system
- Basic knowledge of SQL or system debugging
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi