Deskripsi pekerjaan
Posisi IT Helpdesk Staff berperan penting dalam menjaga kelancaran operasional infrastruktur teknologi perusahaan melalui dukungan teknis yang handal dan responsif bagi seluruh pengguna. Tanggung jawab utama posisi ini meliputi pengelolaan sistem akun pengguna, pemantauan, pemeliharaan, serta perbaikan aset IT secara berkala. Anda akan bertindak sebagai titik eskalasi untuk penanganan masalah teknis yang kompleks, mengelola inventaris serta ketersediaan stok aset IT, serta memastikan penyelesaian permintaan maupun insiden pengguna secara tepat waktu. Selain itu, Anda juga bertanggung jawab dalam menyiapkan konfigurasi lingkungan jaringan kantor, mendokumentasikan proses dukungan secara akurat, serta bekerja secara penuh di kantor (Work From Office). Persyaratan kandidat meliputi pendidikan minimal tingkat Sarjana (S1) di bidang Teknologi Informasi atau bidang terkait, memiliki pengalaman terbukti di bidang IT support atau help desk, serta menguasai keterampilan pemecahan masalah teknis yang kuat. Kandidat juga harus memiliki kemampuan komunikasi dan interpersonal yang sangat baik, berpengalaman dengan sistem ticketing dan remote support, serta mampu mengelola berbagai prioritas tugas secara efektif. Diperlukan pola pikir yang berorientasi pada pelanggan, ketahanan tinggi dalam bekerja di bawah tekanan, serta komitmen penuh untuk bekerja secara WFO.
Tanggung jawab: Handle user account system management; Monitoring, maintenance and repair IT assets; Serve as an escalation point for complex technical issues; Monitoring stock of IT assets; Ensure timely resolution of user requests and incidents; Maintain accurate documentation of support processes; Setup office network environtment & configuration; Requirements:; Bachelor’s degree in Information Technology or related field; Proven experience in IT support or help desk roles; Strong technical troubleshooting and problem-solving skills; Excellent communication and interpersonal abilities; Experience with ticketing and remote support systems; Ability to manage multiple tasks and priorities; Strong organizational and documentation skills; Customer-focused mindset; Ability to work under pressure and meet deadlines; Willing to full Work From Office (WFO).
Kualifikasi: Bachelor’s degree in Information Technology or related field; Proven experience in IT support or help desk roles; Strong technical troubleshooting and problem-solving skills; Excellent communication and interpersonal abilities; Experience with ticketing and remote support systems; Ability to manage multiple tasks and priorities; Strong organizational and documentation skills; Customer-focused mindset; Ability to work under pressure and meet deadlines; Willing to full Work From Office (WFO).
Tanggung jawab
- Handle user account system management
- Monitoring, maintenance and repair IT assets
- Serve as an escalation point for complex technical issues
- Monitoring stock of IT assets
- Ensure timely resolution of user requests and incidents
- Maintain accurate documentation of support processes
- Setup office network environtment & configuration
- Requirements:
- Bachelor’s degree in Information Technology or related field
- Proven experience in IT support or help desk roles
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Experience with ticketing and remote support systems
- Ability to manage multiple tasks and priorities
- Strong organizational and documentation skills
- Customer-focused mindset
- Ability to work under pressure and meet deadlines
- Willing to full Work From Office (WFO)
Kualifikasi
- Bachelor’s degree in Information Technology or related field
- Proven experience in IT support or help desk roles
- Strong technical troubleshooting and problem-solving skills
- Excellent communication and interpersonal abilities
- Experience with ticketing and remote support systems
- Ability to manage multiple tasks and priorities
- Strong organizational and documentation skills
- Customer-focused mindset
- Ability to work under pressure and meet deadlines
- Willing to full Work From Office (WFO)
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- S1
- Gaji
- Negosiasi