Deskripsi pekerjaan
Posisi IT Help Desk berada di bawah Tim Infrastruktur perusahaan yang berfokus untuk mendukung kelancaran operasional teknologi informasi sehari-hari serta memberikan layanan dukungan teknis bagi seluruh pengguna akhir. Tanggung jawab utama meliputi penerimaan dan penanganan insiden serta permintaan layanan melalui sistem tiket, email, maupun telepon, melakukan pemecahan masalah dasar pada perangkat keras dan lunak, mengelola inventaris aset IT, serta memastikan eskalasi masalah yang belum terselesaikan dapat ditangani dengan baik.
Tanggung jawab: End-User Technical Support (Receive and handle incidents and service requests via ticketing system, email, or phone); Perform basic troubleshooting for laptops, desktops, and peripherals; Support Windows, macOS, Linux, Android operating systems at a basic level; Assist with user onboarding and offboarding activities; Maintain accurate IT asset inventory records; Support corporate email systems (e.g., Microsoft 365); Incident Escalation & Documentation (Escalate unresolved issues to Level 2 or Level 3 teams); Document troubleshooting steps and resolutions in the ticketing system; Contribute to knowledge base and basic IT documentation.
Kualifikasi: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; 0–2 years of experience in IT Help Desk or Technical Support / Fresh Graduate Welcome; Basic Understanding of Computer hardware and operating systems (Windows/Linux/MacOS/Android); Networking fundamentals (IP address, DNS, internet connectivity, Wireless); Email systems and user account management; MDM Concept; Strong analytical and problem-solving skills; Effective verbal and written communication; High attention to detail and ability to document clearly; Ability to work independently and as part of a collaborative team.
Tanggung jawab
- End-User Technical Support (Receive and handle incidents and service requests via ticketing system, email, or phone)
- Perform basic troubleshooting for laptops, desktops, and peripherals
- Support Windows, macOS, Linux, Android operating systems at a basic level
- Assist with user onboarding and offboarding activities
- Maintain accurate IT asset inventory records
- Support corporate email systems (e.g., Microsoft 365)
- Incident Escalation & Documentation (Escalate unresolved issues to Level 2 or Level 3 teams)
- Document troubleshooting steps and resolutions in the ticketing system
- Contribute to knowledge base and basic IT documentation
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
- 0–2 years of experience in IT Help Desk or Technical Support / Fresh Graduate Welcome
- Basic Understanding of Computer hardware and operating systems (Windows/Linux/MacOS/Android)
- Networking fundamentals (IP address, DNS, internet connectivity, Wireless)
- Email systems and user account management
- MDM Concept
- Strong analytical and problem-solving skills
- Effective verbal and written communication
- High attention to detail and ability to document clearly
- Ability to work independently and as part of a collaborative team
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Pendidikan
- S1
- Gaji
- Negosiasi