HR & GA Specialist (Mandarin Speaker)

HiWork is a leading multinational HR services company, specializing in Employer of Record (EOR) and payroll management solutions for Chinese enterprises expanding into Southeast Asia. We are looking for an outgoing, flexible, and solution-oriented HR & GA Specialist to join our Indonesia team. HiWork（众合云科） 是行业领先的跨国人力资源服务公司，专注为出海中资企业提供全球雇主（EOR）和薪酬托管解决方案。我们正在寻找一位 外向、灵活、能解决实际问题 的 HR & GA 专员，加入我们的印尼团队。 Client Delivery / 客户交付 : Serve as the primary point of contact for Chinese enterprise clients, handling daily communication, progress reporting, and issue resolution in Mandarin / 作为中资客户的对接窗口，用中文处理日常需求沟通、进度汇报与问题答疑

Government Liaison / 政府窗口办理 : Visit Disnaker, KPP, BPJS, Imigrasi, and other government offices to process employee social security, tax, and work permit matters / 前往 Disnaker、KPP、BPJS、Imigrasi 等部门办理员工社保、税务、用工许可等事务 Payroll & Social Security / 薪酬与社保 : Manage BPJS registration, deregistration, and JKK / JKM claim applications / 负责 BPJS 参保与退保、JKK / JKM 理赔申请 Tax Reporting / 税务申报 : Handle monthly PPh 21 reporting and coordinate communication with KPP / 负责员工 PPh 21 月度申报，配合 KPP 的沟通工作

General Administration / 综合行政 : Support daily office operations, vendor coordination, and procurement / 协助办公室日常事务、供应商对接与采购支持 2+ years of experience in Human Resources, General Affairs (GA), B2B service delivery, or client-facing roles / 2 年以上 人力资源、综合行政（GA）、企业服务交付或客户对接相关工作经验 Bachelor's degree (S1) or above; majors in Human Resources, Law, Business Management, Psychology, or related fields preferred / 大学本科（S1）及以上学历，人力资源、法律、商业管理、心理学或相关专业优先

Native-level Bahasa Indonesia , with clear pronunciation and fluent expression / 印尼语母语水平 ，口音标准、表达流利 Mandarin Chinese at HSK 5 or above , able to conduct business-level communication with Chinese clients via WhatsApp (text & voice), email, and video conferences / 中文 HSK 5 及以上 ，能与中方客户进行商务级口头与书面沟通，包括 WhatsApp 文字与语音、邮件、视频会议 Proficient in Excel: VLOOKUP, Pivot Tables, nested IF functions, and other complex formulas required for independent payroll calculations / 熟练使用 Excel ：VLOOKUP、数据透视表、IF 嵌套等多重函数，能独立完成薪酬核算所需的复杂计算

Outgoing personality with strong interpersonal skills; comfortable building rapport with clients, government officials, and vendors / 性格外向、有亲和力 ，乐于与客户、政府办事员、供应商建立沟通 Open to monthly fieldwork (e.g., government office visits, client meetings) / 能接受 月度外勤工作 （如政府窗口、客户拜访等） Prior experience in B2B service industries such as EOR, payroll management, business services, or customer service outsourcing / 有 EOR、薪酬托管、企业服务、客服外包等 To B 服务行业的工作经验