Deskripsi pekerjaan
Harmonie Luxury Villas is a hospitality establishment located in Seminyak, Bali. The company is dedicated to providing a high-end guest experience, focusing on comfort, luxury, and personalized service for travelers visiting the island. The Front Office role is central to the guest experience, serving as the primary point of contact from arrival to departure. Responsibilities include managing the check-in and check-out process, handling guest inquiries, coordinating room assignments with housekeeping and maintenance, managing billing and payments, and resolving guest concerns to ensure a welcoming and professional environment.
Tanggung jawab: Greeting guests upon arrival and departure with warmth and professionalism; Processing check-ins and check-outs efficiently whilst ensuring accuracy of guest information and documentation; Responding to guest inquiries and requests promptly, providing information about facilities, services and local attractions; Managing room assignments and coordinating with housekeeping and maintenance teams; Handling telephone calls and correspondence professionally and courteously; Processing payments and managing billing inquiries with accuracy and attention to detail; Resolving guest concerns and complaints professionally, escalating issues when necessary; Maintaining a clean, organized and welcoming front office environment; Supporting the wider team with administrative tasks and special projects as needed.
Kualifikasi: Previous experience in a front office or guest services role within the hospitality industry; Excellent communication skills in English; proficiency in Indonesian and additional languages is advantageous; Strong customer service orientation with the ability to remain calm and professional in challenging situations; Proficiency with property management systems and computer applications; Exceptional organizational and time management abilities; Attention to detail and accuracy in handling guest information and transactions; Ability to work flexibly, including evenings, weekends and public holidays; A positive attitude, reliability and a genuine passion for hospitality; Professional appearance and personal presentation; Knowledge of Bali tourism, local attractions and cultural sensitivities is a valuable asset.
Tanggung jawab
- Greeting guests upon arrival and departure with warmth and professionalism
- Processing check-ins and check-outs efficiently whilst ensuring accuracy of guest information and documentation
- Responding to guest inquiries and requests promptly, providing information about facilities, services and local attractions
- Managing room assignments and coordinating with housekeeping and maintenance teams
- Handling telephone calls and correspondence professionally and courteously
- Processing payments and managing billing inquiries with accuracy and attention to detail
- Resolving guest concerns and complaints professionally, escalating issues when necessary
- Maintaining a clean, organized and welcoming front office environment
- Supporting the wider team with administrative tasks and special projects as needed
Kualifikasi
- Previous experience in a front office or guest services role within the hospitality industry
- Excellent communication skills in English; proficiency in Indonesian and additional languages is advantageous
- Strong customer service orientation with the ability to remain calm and professional in challenging situations
- Proficiency with property management systems and computer applications
- Exceptional organizational and time management abilities
- Attention to detail and accuracy in handling guest information and transactions
- Ability to work flexibly, including evenings, weekends and public holidays
- A positive attitude, reliability and a genuine passion for hospitality
- Professional appearance and personal presentation
- Knowledge of Bali tourism, local attractions and cultural sensitivities is a valuable asset
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
Cara melamar
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