Gym Front Office

We are seeking a dedicated and professional Gym Front Office professional to join our team in Bali. This is a full-time position based at our location in Bali. As Gym Front Office, you will serve as the first point of contact for our clients, creating a positive and memorable first impression whilst managing the smooth operation of our front-of-house services. This role is fundamental to our guest experience, as you will be responsible for welcoming clients, processing memberships, managing enquiries, and coordinating various front office functions that support both our gym facilities and broader aesthetic clinic operations.

Key responsibilities Welcome and greet all gym members and clients with warmth and professionalism, ensuring they feel valued from the moment they arrive Process gym memberships, renewals, and cancellations with accuracy and efficiency, maintaining detailed member records

Answer client enquiries regarding gym facilities, membership options, services, and pricing with detailed and helpful information Manage telephone and email communications, responding promptly to client requests and directing enquiries appropriately Coordinate class bookings, personal training sessions, and other fitness-related appointments

Maintain accurate reception records, member databases, and administrative documentation Manage payment processing for memberships, classes, and additional services, ensuring financial accuracy Resolve client concerns and complaints professionally and courteously, escalating complex issues to management when necessary

Assist with promotional activities, membership drives, and special event organization Maintain a clean, organized, and welcoming reception area and front office space Coordinate with other departments to ensure seamless operations and exceptional service delivery