Deskripsi pekerjaan
Arpana Villas & Private Estate is seeking a dedicated Guest Service Agent to join our Front Office and Guest Services team. As a Guest Service Agent, you will be the first point of contact for our guests, delivering exceptional service and creating memorable experiences throughout their stay. This role is strategically important to our operations, as you will directly influence guest satisfaction, loyalty, and our reputation as a premier hospitality destination by providing comprehensive information, processing transactions efficiently, and addressing guest requests with courtesy and discretion.
Tanggung jawab: Process guest check-ins and check-outs efficiently using property management systems.; Provide comprehensive information about villa facilities, amenities, local attractions, and services available.; Handle guest enquiries and requests promptly, resolving issues with courtesy and discretion.; Manage reservations, room assignments, and special requests to ensure guest preferences are met..
Tanggung jawab
- Process guest check-ins and check-outs efficiently using property management systems.
- Provide comprehensive information about villa facilities, amenities, local attractions, and services available.
- Handle guest enquiries and requests promptly, resolving issues with courtesy and discretion.
- Manage reservations, room assignments, and special requests to ensure guest preferences are met.
Informasi lowongan
- Tipe pekerjaan
- Contract
- Gaji
- Rp 4.166.000 – Rp 5.000.000 per month
- Batas lamaran
- 12 November 2026