Guest Relations / Admin

Guest Relations Officer / Administrator (GRO/Admin) We are seeking a warm, engaging, and organized individual to join Cake Empire Bali as a Guest Relations Officer / Administrator (GRO/Admin). This role is responsible for delivering exceptional customer service, supporting front-of-house operations, and ensuring administrative tasks are completed accurately and efficiently. The successful candidate will be the first point of contact for many of our guests and play an important role in creating memorable experiences while supporting the daily operations of the business.

Guest Relations & Front-of-House Greet and welcome all walk-in guests with warmth and professionalism. Provide information about cakes, classes, workshops, and services.

Assist guests with cake tastings, dine-in orders, and general enquiries. Ensure the showroom and customer areas remain clean, organized, and inviting. Support customer events, tastings, and special occasions held at Cake Empire.

Sales & Customer Service Manage enquiries via WhatsApp, Instagram, phone, email, and walk-ins. Assist customers with quotations, bookings, and order confirmations.

Coordinate order details with the pastry and decorating team. Support upselling opportunities including cake slices, beverages, classes, and add-on products. Follow up on customer enquiries and pending orders when required.