Guest Experience Supervisor

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Job Description Key Responsibilities Supervise daily Guest Experience operations to ensure exceptional service delivery.

Lead, coach, and support the Guest Experience team in providing personalized guest services. Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience. Handle guest feedback, requests, and service recovery situations professionally and efficiently.

Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences. Manage VIP arrivals, repeat guests, special occasions, and personalized guest arrangements. Conduct guest follow-ups, courtesy visits, and satisfaction checks during the guest stay.