Guest Experience Manager

Deskripsi Pekerjaan

Kualifikasi

• Minimum 2 years of experience in a Guest Experience, Restaurant Manager, Front Office Manager, or Hospitality Management role
• Excellent leadership and people management skills
• Strong communication and problem-solving abilities
• Fluent in English (spoken and written)
• Passion for hospitality and customer satisfaction
• Positive attitude, proactive, and highly organized
• Comfortable working flexible shifts, weekends, and public holidays
• Experience with POS systems and restaurant operations is an advantage

Tanggung Jawab

• Lead and inspire the Front of House team to deliver exceptional customer service
• Ensure every guest receives a warm welcome and personalized dining experience
• Handle guest feedback, concerns, and complaints professionally while maintaining high guest satisfaction
• Monitor service standards and implement continuous improvements
• Train, coach, and develop team members in hospitality excellence
• Collaborate with Kitchen, Bar, and Operations teams to ensure smooth daily operations
• Monitor online reviews and work with the team to improve guest satisfaction scores
• Analyze guest feedback and operational reports to identify opportunities for improvement
• Ensure compliance with company standards, hygiene, and safety procedures
• Support promotional events and initiatives that enhance the guest experience