Guest Experience

The Guest Experience team at FINNS Bali is responsible for delivering a world-class, personalized service experience to all guests throughout their journey. As representatives of FINNS, the Guest Experience team plays a key role in building loyalty and exceeding expectations. Summary : FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities Greet and engage guests with a professional and welcoming attitude. Provide accurate information on club facilities, membership, events, and promotions.

Assist with guest arrivals, special requests, and personalized service delivery. Coordinate with internal departments (F&B, Front Office, Retail, Entertainment, Security) to ensure seamless service. Monitor guest satisfaction through direct engagement and proactive feedback collection.

Support walk-in and reservation processes, including queue and crowd management. Handle guest complaints or service failures with diplomacy and professionalism. Maintain cleanliness, order, and presentation standards in all guest-facing areas.

Ensure all guest data, feedback, and interactions are properly recorded for service tracking and improvement. Participate in daily briefings, team coordination, and service evaluations. Uphold FINNS’ standards of excellence, hospitality, and brand identity in every interaction.